Support services
Contact Gambling Help Online or call 1800 858 858 for confidential gambling support. You can seek help for your own situation or concerns about someone close to you.
Assistance at The Ville
The venue directs support and exclusion enquiries to casino staff or its Safer Gambling team. Ask that team which facilities a process covers and what steps are needed. Use the venue’s official channels for personal records.
Website questions
The editorial team can correct the guide but cannot access provider accounts, change venue exclusions or manage balances. A separate online provider handles its own account and support services.